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Answers on getting started, sending and signing, security, and billing.
General
6
Getting Started
7
Sending & Signing
7
Documents
4
Security & Privacy
5
Plans, Pricing & Payments
6
Account & Administration
5
Troubleshooting
6
General
What is AcadiaSign?
What is an electronic signature?
Why should I use AcadiaSign?
Who can use AcadiaSign?
Do I need an account to sign a document?
What types of documents can I sign?
Getting Started
How do I create an AcadiaSign account?
How do I verify my account?
How do I create my signature?
How do I send my first document?
How does a recipient sign a document?
How do I track a document I've sent?
What happens after everyone signs?
Sending & Signing
How do I upload a document?
Can I have multiple signers?
Can I specify the signing order?
Can I add signature fields?
Can I add other field types (text, checkboxes)?
Can I cancel or void a document after sending?
Can I resend a document to a signer?
Documents
How do I download a completed document?
Where are my signed documents stored?
Can I organize my documents into folders?
How long are documents retained?
Security & Privacy
Is my signature secure?
How is my document protected once it's signed?
What authentication methods are supported?
Is there an audit trail?
How can I request deletion of my data?
Plans, Pricing & Payments
What AcadiaSign plans are available?
What's included in each plan?
How does billing work?
What happens if a payment fails?
Can I upgrade or downgrade my plan?
Are there limits on how many documents I can send?
Account & Administration
How do I update my profile?
How do I change my password?
How do I manage users on my team?
What can an administrator manage?
How do I invite team members?
Troubleshooting
I didn't receive the signing email — what should I do?
My verification code hasn't arrived.
I can't upload my document.
My signature isn't appearing correctly.
The recipient says they can't sign.
I forgot my password.
